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ROCKY-ROAD slow ass service

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Offline JDMCRX

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ROCKY-ROAD slow ass service
« on: June 28, 2004, 04:17:16 AM »
Man orded shit like a month ago the payment was made on the 18th and its still sitting there WTF.

Poor service
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Offline JokerWhiskey

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Re: ROCKY-ROAD slow ass service
« Reply #1 on: June 28, 2004, 05:50:36 AM »
just wait some of there stuff is back ordered now. it'll come.
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Offline ebewley

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Re: ROCKY-ROAD slow ass service
« Reply #2 on: June 28, 2004, 05:57:52 AM »
Quote
Man orded shit like a month ago the payment was made on the 18th and its still sitting there WTF.

Poor service


Have you called/contacted them?

-Eric
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Offline TN_Tracker

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Re: ROCKY-ROAD slow ass service
« Reply #3 on: June 28, 2004, 06:31:22 AM »
RRO has been good to me, ordered on a Tuesday and got it the next Tuesday. Coming from Utah to Tennessee in a week seemed pretty quick to me. Like Eric said, I'd give them a call.
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Offline jagular7

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Re: ROCKY-ROAD slow ass service
« Reply #4 on: June 28, 2004, 06:36:52 AM »
Also follow-up with a email through their website, stating who you talked to, what they said about the delivery, etc. Glenn is a stickler for pleasing his customers.
In running a business, it takes his time directly from dealing with customers themselves. Thus he has others do it. If it comes down to be for him to get involved, he will, just like other owners.
Don't give an attitude, just inquire with dates. Put all this info in the follow-up email.
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Offline JDMCRX

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Re: ROCKY-ROAD slow ass service
« Reply #5 on: June 28, 2004, 08:01:41 AM »
Man i call ever fuckin day its packed ready to go they have not shipped it yet
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01 GRAND VITARA

JBAUTO LONGTUBE HEADERS AND 2.5" JBAUTO EXHAUST

New project H27 in the GV goal 200 Wheel Horse Power  JPB 1.75"front 2" rear Grand Vitra lifts  www.jbauto.ca[/url]
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Offline TN_Tracker

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Re: ROCKY-ROAD slow ass service
« Reply #6 on: June 28, 2004, 08:32:54 AM »
Quote
Man i call ever fuckin day its packed ready to go they have not shipped it yet


Hmmm, that is strange. What did you order?
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Offline nc_zuk

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Re: ROCKY-ROAD slow ass service
« Reply #7 on: June 28, 2004, 08:51:31 AM »
Quote
Man i call ever fuckin day its packed ready to go they have not shipped it yet



If you talk to them like that (|removethispart|@#*&$%!) I don't blame them for not shipping it ::)
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Offline JDMCRX

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Re: ROCKY-ROAD slow ass service
« Reply #8 on: June 28, 2004, 09:13:08 AM »
What u talkin about bud i called there like a polite person asking them whats up with my shippment and they tell me its still waiting im like comon guys. Just cause im from canadian i get this poor service man.

I did not talk bad to the guy im the customer
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01 GRAND VITARA

JBAUTO LONGTUBE HEADERS AND 2.5" JBAUTO EXHAUST

New project H27 in the GV goal 200 Wheel Horse Power  JPB 1.75"front 2" rear Grand Vitra lifts  www.jbauto.ca[/url]
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Offline shoyrtt

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Re: ROCKY-ROAD slow ass service
« Reply #9 on: June 28, 2004, 09:31:23 AM »
I have only had good service from RRO. On a couple of occasions they were slow (2 weeks) but the product was worth the wait. And if anything, RRO in Utah has a bias against Californians (we take all of their water and invade their national parks etc.) Although I am fairly new to this bbs, I have never heard of any anti-Canadian comments from your southern neighbors.  :)

Call again. You never know, your call may be the first step to world peace ;)
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JDraper

Re: ROCKY-ROAD slow ass service
« Reply #10 on: June 28, 2004, 01:30:04 PM »
I've also had great service from RRO.  Bought most of the stuff for my Zuk from them, and they have shipped promptly on stuff they had, and when stuff was backordered, they left me an e-mail letting me know when it would be in.

Don't quite understand why they wouldn't ship it if they have it ready to go unless there is a payment issue or a shipping address problem......
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Offline JDMCRX

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Re: ROCKY-ROAD slow ass service
« Reply #11 on: June 28, 2004, 01:37:52 PM »
Payment made june 18th via paypal they have not been to the post office yet they told me last week friday now its 1.5 weeks later oh well ill have to wait
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01 GRAND VITARA

JBAUTO LONGTUBE HEADERS AND 2.5" JBAUTO EXHAUST

New project H27 in the GV goal 200 Wheel Horse Power  JPB 1.75"front 2" rear Grand Vitra lifts  www.jbauto.ca[/url]
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Offline supazuk

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Re: ROCKY-ROAD slow ass service
« Reply #12 on: June 28, 2004, 03:14:42 PM »
i dunno know about all you but every thing i've ordered from RRO took forever ... and i had to call a bunch of times and I'd get my shipment and stuff wouldn't be there .... good stuff lousy service
i'm now a trail tough guy  brent rocks
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shut up and wheel it.. sick of hearing oh my (fill in blank) stock can climb mountians yet the only off roading its seen is the curb their g/f ran over!
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Offline whitfield

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Re: ROCKY-ROAD slow ass service
« Reply #13 on: June 28, 2004, 08:50:56 PM »
Small business owners don't usually jerk their customers around.  It is bad business... Get the facts and let us know.  

The way you express your self on the board may greatly influance others openion about your situation.
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Offline Zukipilot

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Re: ROCKY-ROAD slow ass service
« Reply #14 on: June 28, 2004, 10:33:04 PM »
Damn that doesent seem right. Not doubting what you said, but a package just sitting there ready to ship for two weeks when UPS, UPSP, Fed EX pick up daily :-/

If they had it just sitting there for two weeks, I would be wanting some answers. I would not raise hell, just call them and ask if it will be in the mail TODAY!!!

Explain to them that your are craped off that your shipment is not important enough for a drive down the road >:( Not to mention almost two weeks of having your money and no shipment :-/ What about UPS, they pick up :-/ Then Kindly let them know that you will call back tomorrow to get a confirmation of shipment, if you dont get it you expect a full refund to your pay pal account.

I still think there has to be more to it, parts not in stock that they thought they had, bad shippment to wrong address, lost package in the shipping department, etc... :-/

Zig
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